Hearback Installation on Shopify

Adding the chat widget to your store takes one short handover from you and one two-hour window from me. Here is exactly what happens, in order, and who to contact once it is live.

Watch first · 6 minutes

A tour of the widget settings

Every control your team will use, from the on/off switch to the colours and placement. Worth watching before the install so the handover call is short.

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The process

Four steps, start to finish

  1. 1

    About 5 minutes · Your side

    Grant collaborator access

    I need collaborator access to your Shopify admin before anything can begin. The request arrives in your admin and you approve it — no password sharing, and you can revoke it at any time.

    The steps are on my existing setup page, including the four-digit code you may be asked for.

    How to grant collaborator access
  2. 2

    2 hours · My side

    Installation

    I work on a duplicate of your theme, never the live one. Your storefront keeps running exactly as it is while I install the widget, wire it into your theme settings, and test it on desktop and mobile.

    You do not need to be available during this window. Nothing changes on your live store until you have seen it and said go.

  3. 3

    Your call · Review then publish

    You review, then we publish

    I send you a preview link to the duplicate theme. Click through it, open the widget, try it on your phone. Tell me what you want changed and I adjust before anything goes live.

    Once you are happy, the theme is published and the widget is live for your customers.

  4. 4

    Ongoing · No time limit

    I stay on standby

    After handover I remain available to your team for questions about the widget — how a setting behaves, why something looks different on mobile, or how to change the button colour. There is no cut-off date on this. Ask whenever it comes up.

Important

Who looks after what

The widget and the chatbot inside it are two separate things, looked after by two different teams. Knowing which is which will save your team a lot of time.

Your team

Day-to-day settings

  • Turning the widget on or off
  • Colours, icon and button image
  • Position and size on screen
  • Which pages it appears on

All from Theme settings. No code.

Zayed Talib

The widget on your store

  • Installing and updating it
  • How it fits your theme
  • Anything visual or technical
  • Questions from your team

Contact me directly.

Hearback

The AI chatbot inside

  • What the chatbot knows and says
  • Its training and knowledge base
  • Voice, tone and accuracy of replies
  • Conversation history and reporting

Managed entirely by the Hearback team. I build the window it sits in — I do not control the conversation inside it. Anything about what the chatbot says goes to Hearback.

Ready when you are

The only thing holding up the install is admin access. Grant it and I can book the two-hour window.

Start here